FAQ

1) Q: What is Waisted Mamas email?
A: [email protected]

2) Q: What are your customer service hours?
A: Monday-Friday 10:00am-5pm / SATURDAY & SUNDAY - CLOSED

3) Q: I sent an email and why I have not received a response?
A: We have a high volume of daily emails and can take up to 24 hours to respond, but we do not guarantee a quick response.

4) Q: Do you do wholesale?
A: Not at this time.

5) Q: Do you REFUND?
A: No, Due to health and safety regulations.

6) Q: What is the best size for me?
A: All of our items have a size chart online and we recommend you take your time to review.

7) Q: How do your sizes run?
A: Our products are 100% manufactured and made in Colombia and run small We recommend you order according to your fitted shirt size for tightest cinch, or use our size chart and choose the closest size to your measurements.

8) Q: What are your prices?
A: All product prices are online. All prices listed are subject to change

9) Q: I selected the wrong size, color and/or style etc. can it be changed before shipping?
A: No, Due to us having a high demand we are not able to make changes before orders are shipped. (PLEASE MAKE SURE THE SIZE YOU HAVE CHOSEN IS THE CORRECT SIZE FOR YOU, COLOR & STYLE ONCE YOU SELECT CHECKOUT THE ENTIRE SELECTED ITEM IS WHAT WILL BE SHIPPED).

10) Q: I placed my order and made a mistake on the shipping address can you change it before it shipped?
A: No, We do not have access to the billing system and You will need to call Pay Pal 1-888-221-1161 we will not change shipping addresses your order will ship to the address submitted.

11) Q: I received the incorrect item or size from Waisted Mamas?
A: Contact customer service by email us at [email protected] you have 3 business days to contact us.

12) Q: The item I ordered is irritating my skin, what should I do ?
A: You are allergic to latex, Discontinue to use the item as indicated on the item insert packing, we will not issue a refund or replace an item due to allergic reactions you have encountered.


SHIPPING INFO:
1) Q: Do you ship to PO Box or APO’S ?
A: Yes, PO Box addresses & APO’S are shipped via USPS

2) Q: I placed my order and want to know when will I receive it?
A: Allow an estimate of 7-14 BUSINESS DAYS. WE OFFER WORLD WIDE SHIPPING WITH UPS

3) Q: I placed my order and want to know when will it be shipped?
A: Orders are shipped by following day and can take up to 1-2 business days to ship.

4) Q: I placed my order and want to cancel?
A: A 20% cancellation fee will be deducted from your purchase amount.

5) Q: I entered the wrong email address when placing my order can I provide you with it?
A: No, Unfortunately we do not have access to making email changes and you will not be able to receive a tracking number.


TRACKING INFO:

1) Q: Can I have my tracking number if I contact customer service?
A: No, We do not have tracking numbers all tracking numbers you will receive via email from “UPS” after all packages are shipped from our warehouse. NOTE- Check your junk and spam folder

2) Q: It has been more than 14 days and I have not received my package.
A: Contact customer service at [email protected]

INTERNATIONAL SHIPPING
For international orders please allow 5-21 business days for your package to arrive we ship USPS or UPS international, tracking number is provided via email address provided. NOTE- Check your junk and spam folder
Please be aware that we are not responsible for longer delivery times due to the customs department in your local country nor are we responsible for any import duties and taxes they may be charged in addition to the shipping charges you have already paid to Waisted Mamas

NOTE: IF YOU RECEIVED A DEFECTED ITEM YOU HAVE 3 DAYS FROM THE DATE RECEIVED (NOT 30-60 DAYS) TO CONTACT US VIA EMAIL
WE WILL REPLACE THE ITEM WITH A NEW ONE, SAME ITEM , SAME SIZE, STYLE & COLOR.
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